Dension DAB+P Guia de Resolução de Problemas

Troubleshooting Guide for Installing Dension Products 2014

Troubleshooting Guide for Installing Dension Products 10 K. iPod/iPhone not recognized This usually happens if there is a problem with the iPod /

Gateway Lite BT 11 - make sure the files are not write protected (to do so use check the files on a PC) Please note: The write protection cannot be

Troubleshooting Guide for Installing Dension Products 12 P. No sound on a BMW – only control There might be 2 specific root causes to this issue: -

Gateway Lite BT 13 If the firmware update was not successful, that could mean: - there was no music content on the USB drive, so the Gateway Lite B

Troubleshooting Guide for Installing Dension Products 14 2. iGateway a. iPod/iPhone/iPad compatibility b. iPod/iPhone not recognized c. There i

iGateway 15 A. iGateway iPod/iPhone/iPad compatibility - iPod (4th generation) - iPod nano (1st, 2nd, 3rd, 4th , 5th and 6th gen.) - iPod mini -

Troubleshooting Guide for Installing Dension Products 16 To set text from the text selection menu: 1. Turn the Radio ON and select the Gateway (CD-

iGateway 17 E. Factory phone sound is not audible (no sound) The iGateway (GW100) uses the same harness as the Gateway Pro BT which has built-in pho

Troubleshooting Guide for Installing Dension Products 18 Update procedure: - delete all previous update files and reset your iPod - extract the do

iGateway 19 J. Volume is distorted or low compared to other sources The iGateway has no USB port, so an iPod has to be used to change the output v

Troubleshooting Guide for Installing Dension Products 2 Table of Contents 1. GATEWAY LITE BT ...

Troubleshooting Guide for Installing Dension Products 20 3. Gateway Pro BT support issues a. iPod/iPhone/iPad compatibility b. iPod/iPhone is no

Gateway Pro BT support issues 21 A. Gateway Pro BT iPod/iPhone/iPad compatibility Supported iPod/iPhone devices genuine with 30 PIN connector

Troubleshooting Guide for Installing Dension Products 22 C. USB compatibility Flash Memory and Hard Disk Drives File system: FAT32 Storage capacity:

Gateway Pro BT support issues 23 E. Phonebook content is not visible The root cause of this symptom is usually the need for specific rights to trans

Troubleshooting Guide for Installing Dension Products 24 Please check the following: - installation - car specifications (DSP is not supported on

Gateway Pro BT support issues 25 I. CDC not removed properly (CD-Changer is still present on iBus) On BMW, it happens quite often that they forget

Troubleshooting Guide for Installing Dension Products 26 3. Select the Gateway as a source (eg. CD-Changer) 4. Turn the whole system OFF, remove t

Gateway Pro BT support issues 27 N. Audi with different steering wheel buttons On certain Audis, the steering wheel controls might differ. If the st

Troubleshooting Guide for Installing Dension Products 28 5. if yes: contact Dension support P. DIP switch settings There are 6 DIP switches on the

Gateway 500 (GW51MO2) support issues 29 4. Gateway 500 (GW51MO2) support issues a. iPod/iPhone compatibility b. USB compatibility c. USB does no

Gateway Lite BT 3 L. How to generate the GW_EES.BIN file: ... 25 N. Audi with diff

Troubleshooting Guide for Installing Dension Products 30 A. IPod/iPhone/iPad compatibility It has the same compatibility as the Gateway Lite BT, so

Gateway 500 (GW51MO2) support issues 31 D. Firmware update Works the exactly same way as on other devices like Gateway Lite BT or Gateway Pro. The a

Troubleshooting Guide for Installing Dension Products 32 When installing a Gateway 500, please do not forget (!): - Gateway must be the last connec

Gateway 500 (GW51MO2) support issues 33 The table below summarizes the ways of installing the GW500 in BMW models. (Please note: This description is

Troubleshooting Guide for Installing Dension Products 34 The device does not work after the installation: - make sure the AUX box switch is in the

Gateway 500 (GW51MO2) support issues 35 Mercedes: 1. Check compatibility, NTG2.5 or 4 are not supported 2. Check if the vehicle has a CD Changer,

Troubleshooting Guide for Installing Dension Products 36 5. Gateway 500S BT (GW52MO2) support issues a. differences between the GW500 and GW500S

Gateway 500S BT (GW52MO2) support issues 37 A. Differerences between the GW500 (GW51MO2) and the GW500S BT (GW52MO2) - Gateway 500S BT has a Built

Troubleshooting Guide for Installing Dension Products 38 Supported iPod/iPhone devices with ‘Lightning Connector’ (USB cable not included in the pac

Gateway 500S BT (GW52MO2) support issues 39 E. Firmware update Works the exactly same way as on other devices like Gateway Lite BT or Gateway Pro. T

Troubleshooting Guide for Installing Dension Products 4 Troubleshooting Guide 1. Gateway Lite BT a. No ID3 display on BMW (how to set radio to di

Troubleshooting Guide for Installing Dension Products 40 G. Installation/Programming issues You can have the exactly same programming issues as with

Gateway 500 Lite 41 6. Gateway 500 Lite a. differences between the GW500 and GW500 Lite b. iPod/iPhone compatibility c. USB compatibility d. U

Troubleshooting Guide for Installing Dension Products 42 A. Differences between the GW500 (GW51MO2) and the GW500S BT (GW52MO2) - Gateway 500 Lite

Gateway 500 Lite 43 D. USB does not work You can try the same method as mentioned earlier with the Gateway Lite BT. It is essential to check the fol

Troubleshooting Guide for Installing Dension Products 44 G. Installation/Programming issues: When installing a Gateway 500 Lite, please do not forge

GEN2BME Enabler 45 7. GEN2BME Enabler (for Gateway 500 series: GW51MO2, GW52MO1/2, GW53MO1/2) A. Essential guide Before you start using the GEN

Troubleshooting Guide for Installing Dension Products 46 B. How to get a log file from GEN 1. Change the DIP switch settings on GEN Enabler. The ‘M

GEN2BME Enabler 47 PC requirements: Software: - 32-bit Microsoft Windows® XP (64-bit version is not supported) - 32-bit Microsoft Windows® Vista (64

Troubleshooting Guide for Installing Dension Products 48 8. Gateway 500 Lite D2B support issues a. Differences between the MOST and D2B Lite b.

Gateway 500 Lite D2B support issues 49 A. Differences between D2B and MOST The D2B standard was developed by Mercedes and was available in

Gateway Lite BT 5 A. How to set text display on BMW: Please note: The Gateway Lite BT is capable of displaying text only on BMW radios - Gateway L

Troubleshooting Guide for Installing Dension Products 50 E. Firmware update Works the exactly same way as on other devices like Gateway Lite BT or G

Warranty 51 Troubleshooting certain symptoms:  The radio does not see the connected Gateway device a. the radio was not coded/programmed for CDC

Troubleshooting Guide for Installing Dension Products 6 On some BMW radios, there is an ‘M’ button between the Next Track and Previous Track buttons

Gateway Lite BT 7 C. How to get/generate the GW_EES.BIN file: The GW_EES.BIN file provides important information regarding - the exact firmware ver

Troubleshooting Guide for Installing Dension Products 8 C. Is there a limit on the number of tracks the Gateway can handle? There is no limit referr

Gateway Lite BT 9 I. The Gateway Lite (GWLxxx, GBLxxx) volume is distorted/lower than my Radio or CD player. Is there any option to change the volum